Helena Robe

You may return your online purchase, provided it's in its original, unworn condition, within 14 days from the date of purchase. Please note that this excludes gift cards, e-gift cards, special offers, final sale items, and personalised items. Hampers, bodysuits, lingerie including bras and knickers are also exempt from return, except in the case of a manufacturing defect. Items that have been previously exchanged will be eligible for store credit. How to process your return? We understand that there are times you need to return an item. Please complete and submit the above form and our customer service team will reach out to provide a RA number. You will be able to choose an exchange if you wish to change size or a full refund (the return shipping label will cost you a flat fee of $9.60) or a store credit to place an order in the future. Slippers - Qualify for a refund or store credit if unworn and sole undamaged. Personalised slippers do not qualify for a refund or store credit. Hampers - Please note Homebodii does not accept refunds on hampers. For clothing items, Homebodii can offer store credit or exchange should the item not fit, as long as it hasn't been personalised. Personalised goods are not available for exchange or refund In-store purchases - Homebodii stores do not offer refunds for change of mind purchases. Our in store returns policy is 7 days, whereby we will exchange or issue a store credit upon presentation of a receipt. Garments must be unworn, not personalised and in their original condition, with tags attached. Slippers must be unworn and in their original packaging. We will not accept slippers with sole markings or scratches. Store credits - Valid for 12 months from date of issue. We do not offer exchanges or refunds on sale merchandise unless deemed faulty by our team or required by law. We kindly ask you to consider this before committing to a purchase. All purchases on lingerie and jewellery are final. Due to hygiene reasons, we will not accept returns for jewellery unless deemed faulty by our team.​
Submit your return request